Hybrid Resume
|
By Susan Britton Whitcomb
|
|
Here is an example of a hybrid resume.
Helen E.
Wolchek
3999 West Cherry Lane
Fresno, CA
(209) 406-3210
QUALIFICATIONS SUMMARY
Management Professional with 20-year career distinguished by
promotion to challenging mutibranch assignments.
Strengths:
-
-
Staff Development&Training
-
-
Customer Service&Client Retention
-
-
Sales&Business Development
-
-
Branch/District Operations Management
-
-
Process & Controls, Cost Containment
-
-
Information Systems
-
FINANCIAL EXPERIENCE
Promoted through positions with leading financial institution,
National Bank:
Assistant Vice President, 2002 - Present
Customer Service Manager, 1994 - 2002
Assistant Operations Manager, 1987 - 1994
Customer Service Representative, 1983 - 1987
Currently accountable for central California district
containing 26 sites with total staff of 635 FTEs. Provide
operational support to division, district, branch, and customer
service managers in the areas of production management, quality
control, policy development, risk management, staffing and
customer service. Highlights of responsibilities and career
accomplishments include the following:
General Management - Business Development, Customer
Service, Cost Controls, Productivity
-
-
Increased district ranking from #8 to #1 for service and
production management.
-
-
Minimized total operating losses to 40% under plan, with
85% of sites under plan for risk management.
-
-
Initiated new policy for currency handling with resultant
savings to company of $1.5 million.
-
-
Minimized total operating losses to 40% under plan, with
85% of sites under plan for risk management.
-
-
Initiated new policy for currency handling with resultant
savings to company of $1.5 million.
-
-
Played an integral role in organizing a new central
California division comprising of 250 branches.
-
-
Designed an improved system (subsequently implemented
statewide in some 500 sites) for out-of-balance conditions
and cash shortages.
-
-
Directed the integration of two newly acquired branches
into corporate system with minimal downtime; success
acknowledged by Senior Vice President with written
commendation.
-
-
Earned excellent biannual corporate audit ratings for cash
control, security and policy compliance.
-
Training/Development
-
-
Certified instructor for National Bank's Retail University:
wrote and taught corporate courses for executive training
program (topics included production management, ethics,
understanding branch reports).
-
-
Assisted in writing job descriptions for operations staff
utilized systemwide (520 locations).
-
-
Cross-trained operations staff well beyond scope of normal
job profiles; efforts resulted in increased productivity,
reduced loss liability, and improved customer service
response time.
-
Human Resources Management
-
-
Administered corporate human resource policies.
-
-
Recruited and interviewed candidates for midmanagement
policies.
-
-
Conducted monthly officer meetings, addressing policy
changes, training and problem-solving needs.
-
Special Honors
-
-
District Service Specialist of the Year (statewide award;
selected among 45 candidates).
-
-
Customer Service Manager of the Year (for effective
management of high-volume $145 million branch).
-
Copyright 2008 CareerBuilder.com. All rights reserved. The information contained in this article may not be published, broadcast or otherwise distributed without prior written authority.
|
More Related Articles
Maximize Your Cover Letter's Power
Like peanut butter and jelly or bacon and eggs, resumes and
cover letters go hand-in-hand. But while all job seekers know
the importance of a well-organized resume, many don't
understand the power of a strong cover letter.
Sample Resume: Marketing
Check out a sample Marketing resume.
Sample Resume: Finance
An example of a Finance resume.
Google Web Search
Didn't see what you were looking for?
powered by Google
|
